At Seinen Clothing LLP, we strive to provide a smooth and efficient shipping experience for our customers. Please read our shipping policy carefully to understand our shipping terms, delivery times, and associated responsibilities.
- Order Processing
- All orders are processed within 2-4 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Customers will receive an order confirmation email with tracking details once their order has been dispatched.
- Shipping Methods & Delivery Time
- Standard Shipping: Estimated delivery time is 7-14 business days.
- Expedited Shipping: Estimated delivery time is 4-7 business days.
- Delivery times may vary based on location, customs clearance, and courier delays.
- Shipping charges will be calculated at checkout based on the shipping destination and selected shipping method.
- Tracking & Order Status
- Once your order is shipped, you will receive a tracking number via email.
- Customers can track their orders through the courier’s official website.
- If you do not receive a tracking update within 5 business days, please contact our support team.
- Shipping Restrictions
- We currently ship to selected international locations. If your country is not listed at checkout, we may not be able to fulfill your order.
- Seinen Clothing LLP is not responsible for any customs duties, taxes, or additional fees imposed by local authorities.
- Customers are responsible for ensuring that their shipping details are accurate and complete.
- Lost, Stolen, or Delayed Shipments
- If your package is marked as “delivered” but you have not received it, please check with neighbors, building security, or your local post office before reaching out to us.
- Seinen Clothing LLP is not liable for lost or stolen packages once they have been marked as delivered.
- If your order is delayed beyond the estimated delivery timeframe, please contact the shipping carrier for further assistance.
- Damaged Shipments
- If you receive a damaged or defective product, please contact us within 48 hours of delivery with an unboxing video and photos of the package and product.
- We will review the claim and provide a replacement or refund based on our assessment.
- Address Changes & Order Modifications
- Customers must ensure their shipping address is correct at the time of order placement.
- Address modifications or order changes can only be requested within 2 hours of placing the order. Once the order is processed, changes cannot be made.